Shipping policy
This Shipping Policy explains how orders placed through reliefnest.xyz are processed, shipped, tracked, and delivered.
1. Shipping Coverage
ReliefNest currently provides shipping to customers worldwide.
Shipping availability may depend on:
- Carrier coverage;
- Local import rules;
- Regional restrictions;
- Product limitations;
- Security or serviceability concerns.
We reserve the right to cancel an order if delivery to the destination is unavailable or legally restricted.
2. Free Worldwide Shipping
We offer free standard shipping worldwide on eligible orders placed through our website.
Free shipping applies automatically at checkout when available. No discount code is required.
Optional expedited or premium shipping services, when offered, may involve additional fees.
3. Order Processing
Orders are normally reviewed and prepared before shipment. Processing may include:
- Payment verification;
- Fraud prevention checks;
- Address validation;
- Product inspection;
- Packaging and carrier handoff.
Orders placed on weekends, public holidays, or during high-volume periods may require additional processing time.
Once an order has entered fulfillment, changes or cancellations may no longer be possible.
4. Estimated Delivery Time
Our estimated standard delivery timeframe is:
7–10 business days after shipment
Business days generally exclude weekends and public holidays.
The delivery timeframe is an estimate and not a guaranteed arrival date.
5. Possible Delivery Delays
Delivery may take longer because of circumstances outside our reasonable control, including:
- Customs inspections;
- Border processing;
- Severe weather;
- Natural disasters;
- Transportation disruptions;
- Carrier capacity issues;
- Public holidays;
- Remote destinations;
- Incorrect or incomplete addresses;
- Local postal delays;
- Unexpected increases in order volume.
We appreciate your patience when a delay is caused by a carrier, customs authority, or another third party.
6. Order Tracking
When tracking is available, a shipping confirmation email will be sent after the order has been dispatched.
Tracking information may take several business days to update after the parcel has been transferred to the carrier.
A temporary lack of tracking updates does not necessarily mean the parcel has stopped moving.
7. Shipping Address Accuracy
Customers are responsible for entering a complete and accurate delivery address.
Before completing checkout, please verify:
- Recipient name;
- Street address;
- Unit or apartment number;
- City;
- Province, state, or region;
- Postal or ZIP code;
- Country;
- Phone number.
ReliefNest is not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated information supplied by the customer.
Contact us immediately if you notice an error. We will attempt to assist, but address changes cannot be guaranteed after order processing begins.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, value-added tax, brokerage fees, or other charges imposed by the destination country.
Unless expressly collected at checkout, these charges are the responsibility of the recipient.
ReliefNest does not control customs fees, clearance procedures, or local import decisions.
Refusing a delivery because of customs charges may result in deductions from any available refund, where permitted by law.
9. Split Shipments
Orders containing multiple products may be shipped in separate packages because of stock location, product availability, package size, or fulfillment requirements.
You will not be charged additional standard shipping fees when an order is divided into multiple shipments.
Packages may arrive on different days.
10. Delayed Orders
If your tracking has not updated for an extended period or your parcel has not arrived after the estimated delivery window, contact us at support@reliefnest.xyz.
Please include your order number and delivery details. We will review the available tracking information and contact the shipping provider when appropriate.
11. Lost Packages
A parcel may be considered lost only after the carrier has completed its investigation or confirmed that delivery cannot be completed.
When a package is confirmed as lost, we may offer:
- A replacement shipment;
- A refund;
- Another appropriate resolution.
We may require the customer to cooperate with a carrier investigation or confirm delivery details.
12. Packages Marked as Delivered
If tracking shows that your parcel was delivered but you cannot locate it:
- Check your mailbox, entrance, reception area, and safe delivery locations;
- Ask household members, neighbors, building management, or reception staff;
- Allow up to 48 hours, as some carriers update tracking before final handoff;
- Contact the local carrier;
- Contact ReliefNest if the package remains missing.
We will assist where reasonably possible, although we cannot guarantee reimbursement for packages confirmed as delivered to the correct address.
13. Damaged Shipments
If the product or packaging arrives damaged, contact us promptly and provide:
- Your order number;
- Photographs of the outer packaging;
- Photographs or videos of the damaged item;
- A description of the damage;
- Photographs of the shipping label when requested.
Please retain the item and packaging until we provide further instructions.
14. Refused, Unclaimed, or Undeliverable Packages
Packages may be returned to the sender because of:
- An incorrect address;
- A missing apartment or unit number;
- Repeated unsuccessful delivery attempts;
- Failure to collect the parcel;
- Customs refusal;
- Refusal by the recipient.
Additional reshipping costs may apply when the delivery failure resulted from customer-provided information or customer action.
15. Shipping Restrictions
Certain regions may be temporarily unavailable because of sanctions, war, carrier limitations, natural disasters, legal requirements, or other service disruptions.
If we are unable to ship your order, we will contact you and issue an appropriate refund.
16. Contact Us
For shipping assistance, contact:
ReliefNest
Website: reliefnest.xyz
Email: support@reliefnest.xyz
Phone: +1 (604) 538-3881
Address: 533-15333 16 Ave, Surrey, BC V4A 1R6, Canada