Terms of service

These Terms of Service govern your access to and use of reliefnest.xyz, including all purchases, services, content, features, and communications provided by ReliefNest.

Throughout these Terms, “ReliefNest,” “we,” “us,” and “our” refer to ReliefNest. “You” and “your” refer to any visitor, customer, or person using our website.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

1. Online Store Terms

You must be at least the age of majority in your jurisdiction to use this website or make a purchase. If you are under the age of majority, you may use the website only with the permission and supervision of a parent or legal guardian.

You may not use our products, website, or services for unlawful, fraudulent, abusive, or unauthorized purposes.

You agree not to:

  • Violate applicable laws or regulations;
  • Introduce viruses, malicious code, or harmful technology;
  • Attempt to gain unauthorized access to our systems;
  • Interfere with the website’s operation or security;
  • Copy, scrape, reproduce, or exploit website content without permission;
  • Submit false, misleading, or fraudulent order information.

2. Products and Services

ReliefNest sells back scratchers and related comfort, wellness, and personal-use products.

We make reasonable efforts to display product descriptions, colors, measurements, materials, images, and specifications accurately. However:

  • Product colors may vary depending on screen settings and lighting;
  • Natural wood products may show variations in grain, shade, texture, or finish;
  • Measurements may vary slightly because of manual manufacturing or measurement;
  • Packaging may change without notice;
  • Product images may include props that are not included with the purchase.

Natural variations are not necessarily considered defects.

3. Product Use

Products must be used only for their intended purpose and in accordance with any instructions supplied.

Back scratchers and related products should be used gently and responsibly. Do not use a product on broken, irritated, infected, inflamed, or highly sensitive skin. Keep products away from children when their shape, size, or materials may present a safety risk.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Product information on our website is provided for general informational purposes and is not medical advice.

4. Prices and Payment

All prices are displayed in the currency shown at checkout and may change without notice.

We reserve the right to:

  • Correct pricing errors;
  • Update product prices;
  • End promotions;
  • Limit discount usage;
  • Reject or cancel orders affected by obvious pricing or technical errors.

Payment must be successfully authorized before an order is processed.

Depending on your location and payment provider, your bank may charge currency conversion, international transaction, or processing fees. These charges are controlled by your financial institution and are not collected by ReliefNest.

5. Taxes, Duties, and Import Charges

Prices may exclude local taxes, customs duties, import fees, brokerage charges, or other government assessments unless stated otherwise at checkout.

International customers are responsible for any duties, taxes, customs charges, or import requirements imposed by the destination country.

We do not control customs procedures and cannot guarantee whether additional charges will apply.

6. Order Acceptance

Submitting an order does not guarantee acceptance. We reserve the right to cancel, reject, or limit an order for reasons including:

  • Product unavailability;
  • Pricing or inventory errors;
  • Payment authorization failure;
  • Suspected fraud;
  • Incorrect customer information;
  • Shipping restrictions;
  • Unusually large quantities;
  • Violation of these Terms.

If we cancel a paid order, we will issue a refund to the original payment method.

7. Shipping and Delivery

We currently offer free standard shipping worldwide.

Estimated delivery is generally 7–10 business days after the order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by:

  • Customs inspections;
  • Carrier delays;
  • Weather conditions;
  • Public holidays;
  • Remote delivery locations;
  • Incorrect addresses;
  • Local disruptions;
  • High-volume shopping periods.

Additional information is available in our Shipping Policy.

8. Returns and Refunds

Eligible products may be returned within 30 calendar days after delivery under our Return and Refund Policy.

Products must meet the return conditions described in that policy. We reserve the right to refuse returns that do not comply with the stated requirements.

9. Promotions and Discount Codes

Promotions, discount codes, free gifts, and special offers:

  • May have expiration dates;
  • May apply only to selected products;
  • May not be combined unless expressly stated;
  • May be limited to one use per customer;
  • May be modified or withdrawn at any time.

Discount codes cannot usually be applied after an order has been completed.

10. Accuracy of Information

We attempt to keep website content accurate and current. However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;
  • Pricing;
  • Promotions;
  • Shipping charges;
  • Delivery estimates;
  • Product availability.

We may correct errors or update information without prior notice.

11. Intellectual Property

All website content, including text, graphics, logos, designs, icons, photographs, product descriptions, videos, and layout elements, is owned by or licensed to ReliefNest and is protected by applicable intellectual property laws.

You may use the website only for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, license, or exploit our content without prior written permission.

12. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, social media platforms, and external websites.

We are not responsible for the availability, security, accuracy, practices, or content of independent third parties. Your use of third-party services may be governed by their own terms and privacy policies.

13. User Comments and Submissions

If you submit a review, photograph, suggestion, testimonial, comment, or other content, you confirm that:

  • You have the right to submit it;
  • It does not infringe another person’s rights;
  • It is not unlawful, deceptive, abusive, or harmful;
  • It does not contain malicious software.

You grant ReliefNest a non-exclusive, worldwide, royalty-free right to use, reproduce, publish, adapt, and display submitted content for business, marketing, and promotional purposes, subject to applicable law.

14. Prohibited Conduct

You may not use the website to:

  • Commit or encourage unlawful activity;
  • Infringe intellectual property rights;
  • Harass, threaten, or discriminate;
  • Upload viruses or malicious code;
  • Collect personal information without authorization;
  • Send spam or fraudulent communications;
  • Circumvent website security;
  • Misrepresent your identity;
  • Place fraudulent orders;
  • Abuse discounts, refunds, or chargeback processes.

15. Disclaimer of Warranties

To the extent permitted by law, the website and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be uninterrupted or error-free;
  • Every product will meet every personal preference;
  • Delivery will occur on an exact date;
  • Product content will always be completely free of errors.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by law, ReliefNest will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from:

  • Use or inability to use the website;
  • Improper use of a product;
  • Delivery delays outside our reasonable control;
  • Third-party services;
  • Loss of data, profits, opportunities, or goodwill.

Where liability cannot be excluded, it will be limited to the maximum extent permitted by applicable law.

17. Indemnification

You agree to indemnify and hold ReliefNest harmless from claims, losses, damages, liabilities, or expenses resulting from:

  • Your breach of these Terms;
  • Your unlawful use of the website;
  • Your misuse of our products;
  • Your infringement of another person’s rights.

18. Governing Law

These Terms are governed by the applicable laws of the Province of British Columbia and the federal laws of Canada, without limiting any mandatory consumer rights available in the customer’s country or region.

19. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

20. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.

Continued use of the website after an update constitutes acceptance of the revised Terms.

21. Contact Information

ReliefNest
Website: reliefnest.xyz
Email: support@reliefnest.xyz
Phone: +1 (604) 538-3881
Address: 533-15333 16 Ave, Surrey, BC V4A 1R6, Canada